Refund policy
At this time, we do not offer voluntary returns for customers outside the European Union. Returns due to a change of mind or unwanted purchases are therefore not accepted for orders that are not covered by EU consumer protection laws. We are currently reviewing our return policy together with our suppliers, and this may change in the future.
European Union 14-Day Cooling-Off Period
If your order is covered by European Union consumer protection laws, you have the legal right to cancel or return your order within 14 days of receiving your item, without giving any reason.
To be eligible for a return, the item must be returned in the same condition in which it was received:
- Unworn and unused.
- With all original tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
If the returned item shows signs of use, damage, missing parts, or is not returned in its original condition beyond what is necessary to inspect it, we reserve the right to reduce the refund amount to reflect the loss in value, as permitted by applicable law.
To request a return, please contact us at the help center section. Do not send items back without first contacting us, as unauthorized returns will not be accepted.
Unless otherwise required by applicable law or the return is due to our error (for example, if you receive a defective or incorrect item), customers are responsible for all return shipping costs.
Please note that international return shipping can be expensive and, in some cases, may exceed the value of lower-priced items. For this reason, we generally do not recommend returning low-value products, as the return shipping costs may not be cost-effective.
We strongly recommend using a tracked and insured shipping service, as we are not responsible for items that are lost or damaged during return transit.
Return shipping costs are non-refundable.
Damaged, Defective or Incorrect Items (Claims)
Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at the help center section so we can assess the issue and provide an appropriate solution.
To be eligible for a claim, the product must not have been damaged through misuse, improper handling, or normal wear and tear. We reserve the right to inspect the returned product before approving any replacement or refund.
Non-Returnable Items
The following items cannot be returned unless required by applicable law:
- Perishable goods (such as food, flowers, or plants).
- Custom-made or personalized products.
- Personal care and hygiene products.
- Hazardous materials, flammable liquids, or gases.
- Sale items.
If you have any questions regarding whether your item is eligible for return, please contact us before making a purchase.
Exchanges
The fastest way to receive a different item is to place a new order after any approved return has been processed.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at the help center section.